Drive customer satisfaction and operational excellence as a Customer Experience Leader at Indigo. This pivotal role centers on facilitating connections and enhancing the shopping journey in both physical and online stores.

As a key member of the Store Leadership Team, you will help realize Indigo's mission through strategic collaboration. You'll oversee the daily operations, sales initiatives, and team performance while ensuring adherence to safety and service excellence.

Key Responsibilities:
• Inspire a culture focused on customer engagement
• Ensure productive daily store operations and sales execution
• Keep your team informed on product offerings
• Lead safety, maintenance, and loss prevention efforts
• Model effective feedback and coaching techniques

Requirements:
• 1-2 years in customer service or operations roles
• Proven experience in leadership
• Strong analytical and systemic thinking skills
• Knowledge of health and safety regulations
• 25+ hours per week availability, including evenings and weekends

Cultivate exceptional experiences and operational success as a leader within Indigo.
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📌 Customer Experience Leader with Indigo (British Columbia)
🏢 Indigo Books & Music
📍 British Columbia