Become the driving force behind unforgettable guest experiences as our Team Lead. In this role, you'll harmonize leadership, customer service, and daily operations to create magic every day.

As the Team Lead, reporting to the Store Leader, you will inspire your team and facilitate smooth operations. Your leadership will ensure guests receive exceptional service, while you handle check-ins, payment processes, and operational updates. This role is vital for maintaining a positive atmosphere while addressing customer inquiries and concerns.

Key Responsibilities:
• Welcome and support guests during their visits
• Troubleshoot customer issues and find solutions
• Train and coach new team members effectively
• Manage daily operations and team tasks
• Monitor maintenance needs and inventory levels

Requirements:
• 1–2 years in leadership or customer service
• High School Diploma or equivalent
• Flexible schedule for peak times
• Proficient in Microsoft Office and POS systems
• Strong communication and customer service skills

Lead your team to create lasting memories in an energetic workplace.
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📌 Customer Experience Team Lead (Quebec City)
🏢 Activate Games
📍 Quebec City