Provide phone call (inbound/outbound), email and technical support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.

Responsibilities

Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.

Proactively informs manager about potential problems and suggests improvement actions.

Reports on faulty master data.

Supporting customers and field service technicians via phone calls and email requests

Supporting customers via internal toolsets and systems

Participating in conference calls as required

Escalating urgent service needs and related issues and concerns to appropriate management team

Qualifications

Solid analytical and problem-solving skills

Reliable and dependable

Ability to use logic and understand business efficiency

Demonstrate the ability to communicate (oral/written) effectively in English and French, interface with customers and function well within a team environment

Experience and understanding using Microsoft Office Suite (Outlook, Excel, Word, Teams, etc)

Ability to learn new systems/software in above average time frame

Associate's degree preferred

Experience in customer service, banking, call center, field service or high-volume production scheduling preferred

The annual base salary range for this position is45,000 to46,000.





Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

About Us
Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes

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📌 Service Desk Representative (Manitoba)
🏢 Diebold
📍 Manitoba