For more than a decade, Cascadia Windows & Doors has led the high-performance fenestration industry, delivering award-winning glazing solutions aimed at improving the thermal performance and energy efficiency of buildings.In that time, we’ve grown, we’ve innovated, and we helped thousands of developers, architects, builders and homeowners create better buildings. From our production staff to technical sales, from project managers to on‑site support technicians, our achievements are driven by our exceptional team.Check out current career opportunities below to join our team.If there are no current openings but you’re interested in joining our team, please send a cover letter and resume.Cascadia Windows & Doors is an innovative, industry‑leading manufacturer that creates beautifully designed fiberglass windows, doors, and cladding support systems. Included in some of the most exciting and award‑winning construction projects across North America, Cascadia’s goal is to help revolutionize the energy efficiency of modern buildings and drive the adoption of high-performance building products.The Service Team Coordinator plays a key role in ensuring efficient day-to-day service operations by managing scheduling, communication, and documentation for field service activities. The objective is to deliver prompt and professional customer support, coordinate technician resources effectively, and maintain accurate service records. This role supports internal teams, enhances client satisfaction, and contributes to continuous improvement in service delivery and operational efficiency.DepartmentServiceReport toMark Artuso, Customer Service ManagerLocationLangley, BCSalary$65,000 to $75,000 – depending on experienceJob TypeFull‑timeResponsibilitiesScheduling & Dispatch:



Assign service requests and manage technician schedulesCustomer Support: Respond to service inquiries, confirm appointments, and communicate updatesDocumentation: Record service activity, warranty info, and customer feedback in ERP/CRM systemsTeam Support: Prepare job details for technicians and coordinate parts or materialsIssue Resolution: Escalate complex problems and assist with troubleshootingInventory & Projects: Track service-related inventory and support capital project planningCompliance & Process: Follow warranty/service protocols and assist with audit documentationQualificationsIn-depth knowledge of process and mechanical engineering3–5 years of experience in the windows (or doors/windows) industryPersonable, professional communicator with strong customer service skillsCritical thinker; resourceful and solution‑orientedStrong time management and adaptable personal availabilityComfortable navigating computers and digital platformsExperience with ProCore is a plus but not requiredValid driver’s license and passport (for site visits or travel if required)What We OfferCompetitive salary based on experience100% company‑paid extended benefits package after 3 monthsRRSP program after 2 yearsContinuous training and opportunities to learn in a knowledge‑based company at the forefront of the green building movement$65,000 to $75,000 – depending on experienceAbout Cascadia Windows & DoorsCascadia Windows & Doors is an innovative, industry leader, manufacturing beautifully designed architectural fiberglass windows, doors, and cladding support systems. Included in some of the most exciting and award‑winning construction projects across North America, Cascadia’s goal is to help revolutionize the energy‑efficiency of modern buildings and drive the adoption of high-performance building products.#J-18808-Ljbffr

📌 Service Team Coordinator - C$65,000 - C$75,000 A Year (Winnipeg)
🏢 Cascadia Windows & Doors
📍 Winnipeg