Job Description What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler Opportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform laundering Access to our comprehensive advantages and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Life

Works Access toour company-matched

Defined Contribution

Pension Plan(DCPP) Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs Hourly pay rate of $23.87 to 27.28 What you will be doing: Handle all Guests in a professional, courteous manner and serve as the facility''s first impression to Guests and members The Experience Coordinator is responsible for the overall operation of the reception area ensuring it runs smoothly and efficiently, including managing telephones, emails and inquiries Ensure that the spa reception area is always neat, clean, and organized, providing a welcoming and professional environment for guests Take care of the retail area, ensuring that products are well-stocked, neatly arranged,



and displayed attractively Answer telephone and email inquiries promptly and professionally and directing them to the appropriate person or department for further assistance Handle inquiries from insurance providers and law firms, ensuring that all requests are processed accurately and efficiently Greet members and Guests in a friendly and efficient manner, ensuring they feel welcome and attended to upon arrival Serve welcome drinks and scented towels to guests upon arrival, providing a refreshing and relaxing experience Escort guests to their designated areas as needed, explaining the facilities, amenities, and services available to ensure they feel comfortable and informed Knowledgeable about all aspects of treatments and the facility Knowledgeable in a spa therapy and services offered, guiding guests in selecting the most suitable treatments Provide information and literature about facility, services, and promotions in person and via telephone Take care of the sensory elements and decor of the reception, including arranging and maintaining flowers and plants, books & magazines & promotional pamphlets, ensuring aroma diffusers are filled and functioning,



and ensuring music is set to create a calm and relaxing atmosphere Control entry into all areas of facility by restricting all unauthorized individuals Recommend and sell spa products to guests, ensuring that product offerings align with their individual needs and preferences Collect moneys or other suitable payment from clients for all services rendered Operate point of sale system efficiently and accurately Treatment bookings/scheduling, optimizing guest experience and business Perform administrative tasks as needed, including maintaining guest records and ensuring confidentiality Complete and submit all types of reporting, including daily logs, financial reports, inventory tracking, and any other required documentation Adhere to LQA (Leading Quality Assurance) standards, ensuring that all interactions and operations meet the highest level of quality and guest satisfaction Assist in the coordination and smooth operation of special events, promotions, or services as needed Other duties as assigned Qualifications Your experience and skills include: Minimum of 2 years experience in spa industry or hospitality Diploma or Degree in hospitality or related field an asset Computer literacy in Microsoft Office, Word, Excel Excellent communication skills; speaking, reading, writing in English Additional Information Physical Aspects of Position (include but are not limited to): Constant standing and walking Occasional bending and kneeling Occasional carrying and lifting Visa Requirements: Must be legally eligible to work in Canada.

The hotel is unable to assist candidates in obtaining Canadian work authorization.

Constant standing and walking Occasional bending and kneeling Occasional carrying and lifting

📌 Spa Experience Coordinator Unrestricted (Full time) (Victoria)
🏢 FAIRMONT
📍 Victoria