Step into a vital role at Alberta Health Services as an IT Customer Support II. You'll provide advanced technical support and troubleshooting for IT issues across various healthcare settings.

In this onsite position, you'll be responsible for resolving complex technical problems and acting as an escalation point for Customer Support I. Your background in IT support for desktop devices and applications, coupled with superior problem-solving skills, will enable you to support diverse users effectively.

Key Responsibilities:
• Support computing and mobility devices hands-on
• Elevate unsolved issues to senior technical teams
• Analyze unusual problems requiring creative solutions
• Document solutions and enhance the support process
• Foster a cooperative work environment and promote quality

Requirements:
• Completed Computer Support certificate or equal experience
• 3-5 years in desktop support, focusing on healthcare
• Knowledge of Microsoft operating systems and A+ Certification
• Robust customer service and communication skills
• Must have a valid driver’s license and vehicle

Bring your technical expertise and customer focus to Alberta Health Services.
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📌 Advanced IT Support Specialist AHS (Alberta)
🏢 Alberta Health Services
📍 Alberta