Join Quantum Lifecycle Partners LP as a Team Lead - Customer and Quality, focusing on enhancing customer interactions and quality assurance. This full-time position requires effective leadership in a thriving e-waste recycling environment.

As a Team Lead, you will drive daily operations for both Customer Service Representatives and Quality Assurance teams. Your role involves actively monitoring performance metrics, facilitating customer communications, and participating in quality control initiatives. You will play a crucial role in identifying trends addressing quality issues while ensuring compliance with service level agreements.

Key Responsibilities:
• Oversee daily workflows for CSR and QA teams
• Track performance metrics and customer response times




• Address client inquiries about repairs and quality issues
• Collaborate on quality improvement initiatives
• Produce service and quality reports for leadership

Requirements:
• Completed high school diploma
• 1-3 years of experience in service roles
• Proven leadership and training in a team setting
• Solid verbal communication with stakeholders
• Knowledge of electronic repair and quality processes

Drive operational excellence in customer service and quality assurance with Quantum Lifecycle!
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📌 Team Lead in Customer Service & Quality (Ontario)
🏢 Quantum Lifecycle Partners
📍 Ontario