Collection Customer Service Agent – National Bank of CanadaCompensation: Starting at $25 per hour. We also offer a program to reimburse tuition fees.As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health, and make a positive impact on clients with your listening skills and empathy.Your roleContact clients and establish trust‑based relationshipsAnalyze and understand large amounts of information to assess clients' financial situationListen to clients’ needs and resolve their issuesSet up solutions adapted to clients' financial situationsEducate clients on their financial situation and highlight benefitsOur Client Contact Centre is open Monday to Friday from 8:00 a.M. to 8:00 p.M. You’ll work full time from Monday to Friday, 11:30 a.M. to 8:00 p.M., except during the first weeks when training takes place during the day.Your teamOur team values passionate people and bold ideas. We work together to help our clients and colleagues achieve their goals, sharing knowledge and supporting one another.Learning and developmentYou’ll start with a training program lasting 4 to 5 months in a hybrid format. Your on‑the‑job training focuses on helping clients over the phone and you’ll be supported by a trainer‑coach. We encourage our employees’ development and offer numerous career opportunities, including a career development plan with internal career counsellors, ongoing coaching,



and the possibility of paid external training.RequirementsHigh school diplomaCustomer service and advisory experienceAptitude for building strong relationships and proactively establishing ties with clientsBilingualism (English/French)Your benefitsHealth and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinicWe also offer competitive compensation and flexible advantages to promote your wellbeing and that of your family.Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas, encouraging regular feedback and ongoing communication.We're putting people firstWe are a bank on a human scale that stands out for courage, an entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier‑free workplace accessible to all employees.We want our recruitment process to be fully accessible. If you require accommodation, let us know during your first conversations with us. We welcome all candidates.Additional required languages: English, French.Seniority level : Entry levelEmployment type : Full‑timeJob function : OtherIndustries : Banking#J-18808-Ljbffr

📌 Collection Customer Service Agent - $25 An Hour (Winnipeg)
🏢 National Bank of Canada
📍 Winnipeg