Why Join Us?Competitive compensation and comprehensive benefitsOpportunities for growth and developmentA flexible, collaborative work cultureThe chance to work with innovative Volkswagen and Audi vehiclesPosition OverviewThe Bilingual Claims Specialist serves as Volkswagen Group Canada’s subject matter expert for Small Claims Court actions, CAMVAP arbitrations, and customer dispute resolution across both common law and civil law jurisdictions. Supporting both Volkswagen and Audi brands, this role focuses on early resolution, advocacy at hearings, and cross‑functional coordination in a primarily remote workplace.Key ResponsibilitiesClaims & Dispute ManagementReview and respond to customer demand lettersDefend and represent Volkswagen Canada and Audi Canada in Small Claims Court and CAMVAP matters (virtual or in‑person)Collaborate with Customer Relations to foster early, customer‑centric resolution of customer complaintsStakeholder Coordination & ReportingLiaise with dealers, field staff, and internal teams to review and respond to customer complaintsCoordinate regular alignment meetings between Legal and Customer RelationsPrepare monthly management reportingLegal Support & ResearchProvide timely risk‑based legal guidanceConduct legal and jurisdictional researchPrepare witnesses for hearings and assist with departmental reportingSupport Service Capacity Planning aligned with Business Development strategies, supporting short‑ and long‑term requirements, including both physical and human capacitiesQualificationsFormal Education:Associate Degree / College DegreeLicensed Paralegal in good standing with a Canadian Law SocietyExperience:5+ years of litigation experienceSkills and Qualifications:Licensed Paralegal in good standing with a Canadian Law SocietyFully bilingual in English and FrenchStrong advocacy and hearing representation experienceKnowledge of Small Claims Court rules and CAMVAPExcellent communication and organizational skillsAbility to manage a high volume of files independentlyAsset: Automotive sector experienceWork Flexibility:This position is HybridMust have a valid driver’s license and be willing to travel up to 50% throughout CanadaSalarySalary range is dependent on factors such as industry‑based experience, skills, training, credentials, and other qualifications. The salary range for this role is $115,000-$126,000; actual pay may vary based on experience, education, and internal compensation practices.This is a newly created position within our organization.BenefitsHealth Insurance Coverage: We offer comprehensive health, dental, and vision insurance, including a flexible plan to ensure employees and their families have access to quality healthcare tailored to their needs.Health Spending Account: Extra support for your wellness needs.Retirement Plans & Savings: We offer a competitive defined contribution retirement plan and a generous savings match to help employees prepare for their future.Compensation: We recognize individual contributions and share company success through our Bonus & Merit Program, fostering a pay‑for‑performance culture.Vehicle Leasing and Purchase Programs: Employees and eligible family members can lease up to four vehicles annually at discounted rates, providing convenience and cost savings.Work Environment: Our facility inspires creativity and productivity, fostering an empowering hybrid work environment (where applicable) allowing employees to perform at their best.Personal Days: We value work‑life balance and offer personal days for your discretion, whether for personal reasons, recharging, or celebrating important holidays or events.Volunteer Days:



These days allow employees to support meaningful charities aligned with our values and social responsibility.Company Designated Holidays: We recognize the importance of celebrating the holiday season with our team. Therefore, we reserve specific company holidays in December to ensure employees can enjoy the festivities.Wellness Programs: We prioritize our employees’ holistic well‑being through initiatives like discounted gym memberships and mental health resources to support physical, mental, and emotional health.Tuition Reimbursement: Part of our commitment to employee growth, this benefit covers approved course expenses to support ongoing education and long‑term career development.Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, provincial, or local laws.Volkswagen Group Canada Inc. is committed to accessibility and inclusive hiring. We welcome and support applicants with disabilities through every stage of the recruitment process. If you require an accommodation at any point—such as for an interview, assessment, or application—please notify your recruiter or email us in advance at [email protected]. We’ll work with you to arrange reasonable accommodation to meet your needs.Location: Ajax, ON, CA, L1S 7G7Department: Law and IntegrityWorking Model: Full‑timeContract Type: UnlimitedRemote Working: According to company policyPosting Date: May 7, 2026#J-18808-Ljbffr

📌 Bilingual Claims Specialist - C$115,000 - C$126,000 A Year (Pickering)
🏢 Volkswagen Group Canada
📍 Pickering