Location: Hybrid (Sherbrooke or Montreal office)Here’s what we do and why we do itWe work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.Sherweb.Com/about/.Here’s how you will contribute to the success of the companyParticipate on service operations and continual service improvementKeep track, organize and manage information services tickets to respect different SLAs defined in our ITSMAssist internal service desk on escalated internal hardware and software issuesPerform in-depth analysis to determine requirements and needs of new servicesDevelop and implement internal support procedures and documentationParticipate in major migration projectsParticipate in the deployment of SaaS or on-premises applicationsEnsure availability, accessibility, maintenance, and performance of our physical and virtual environmentsCollaborate on different projects with team members or other IT teamsDevelop proofs of concept for new services as necessaryPerform in-depth root cause investigation to determine short-term and long-term improvementsParticipate in the management of monitoring toolsUnderstand the scope of the functionalities of internal tools and systems to maximize their use, ensuring technology investments are optimizedCarry out all other related tasks per the job’s evolution and departmental needs.Here’s what you need to have and master to get the jobCollege degree in computer science, IT or a combination of similar training and experience3 to 5 years of experience in Microsoft systems administrationGood diagnostic and troubleshooting skillsRelevant industry certifications: Microsoft (AZ104,



AZ305, AZ140), RedHat, CompTIA.Excellent English skills, both spoken and written are essential; fluency in Frenchis animportant asset.Adaptable, flexible, and able to meet deadlines in a fast‑paced environmentReliable, responsible, and motivated. Ability to prioritize and multi‑taskExperience in one or several of the following areas will be considered an asset:Microsoft Azure and Entra ID Administration and Governance.Databases & Data Platforms Administration like Microsoft SQL Server, Azure SQL DatabaseO365 AdministrationPowerShell ScriptingFamiliar with IT Service Management (ITSM) toolsKnowledge of clusters and high‑availability environmentsExperience with various forms of user authentication: Multi Factor Authentication (MFA), Single Sign‑On (SSO), Certificate‑Based Authentication, PIMMonitoring tools: SCOM, PRTGAzure and Veeam Backups and RestoreFamiliar with Dell SAN, NAS, and storage solutionsHands‑on experience with Microsoft Hyper‑V and VMware vSphere managementExperience on incident management (an asset)Experience on Linux (RHEL, Ubuntu, Centos) (an asset)Security Information and Event Management (SIEM) or Log ManagementAvailability for rotation on the call schedule in a 24‑7 environment.Perks Of Working At SherwebSherweb is, above all,



an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.A fast‑paced work environment that adapts to youBeautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)State‑of‑the‑art technology and toolsA results‑oriented culture where talent, action, and thinking outside the box are given due recognitionGenerous and caring colleagues of various professional and cultural backgroundsOpportunity to recommend quality talent from your network through our generous referral programA Flexible Total Compensation OfferA base salary ranging between $65 500 and $89 300 annuallyVacation time that considers your previous experienceAdvanced paid hours to recharge your batteries (holidays and mobile days)A corporate discount program to help you save at merchants in your communityConsiderable growth opportunitiesProximity to your direct manager and open, honest communication to support your developmentMultiple initial and on‑the‑job training opportunities and tools to track your progress and help you scale up in your careerLast but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face‑to‑face throughout the year.Reasons for the requirement of EnglishSherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English‑speaking clientele at all times.#J-18808-Ljbffr

📌 System Administrator, It Operations - $65,500 - $89,300 A Year (Winnipeg)
🏢 SherWeb
📍 Winnipeg