Elevate customer interactions with Fittes as a Customer Experience Lead in a hybrid work model. This role is pivotal in streamlining feedback, resolving inquiries, and advocating for customer needs.

At Fittes, you will own the customer experience from start to finish, acting as the primary liaison for B2C and B2B channels. Your role involves applying strategic insight to meet CX goals by analyzing data, automating processes, and simplifying customer interactions. Collaborate with various departments to ensure effective resolutions and continuously enhance customer satisfaction.

Key Responsibilities:
• Own daily CX operations in Gorgias
• Simplify feedback for actionable insights
• Resolve order issues proactively with customers
• Develop dashboards and SOPs for the team
• Advocate for the Voice of the Customer across teams

Requirements:
• 3–5 years in customer-facing roles
• Proficient in Gorgias and familiar with Shopify
• Solid feedback management skills
• Ability to navigate complex customer processes
• Effective communicator willing to learn and adapt

Drive impactful customer experiences and lead strategic enhancements with Fittes' innovative team.
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📌 Customer Experience Lead at Fittes (Ontario)
🏢 Fittes
📍 Ontario