Elevate customer satisfaction as an SMB Customer Success Manager with Karbon. Drive product adoption and retention, ensuring clients maximize their success on our AI-powered platform.

In this integral role, you'll manage a diverse portfolio of SMB accounts, focusing on customer experience and value delivery. Your expertise in customer success will be key in fostering long-term client relationships and resolving issues in collaboration with teams. By utilizing strategic insights and automation tools, you will contribute to retention and growth across your accounts.

Key Responsibilities:
• Build and maintain relationships with SMB customers
• Drive product adoption and measurable success
• Prevent churn and manage renewal processes




• Collaborate with support and product teams on issues
• Use data to enhance customer experience strategies

Requirements:
• Over 2 years in customer success or account management
• Proficient in Google Sheets and Excel
• Proven ability in delivering exceptional customer experiences
• Excellent communication and presentation skills
• Familiarity with tools like Salesforce and Vitally

Leverage your customer success expertise to drive satisfaction and growth at Karbon.
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📌 SMB Customer Success Manager at Karbon (Ontario)
🏢 Karbon
📍 Ontario