Become a pivotal Customer Excellence Associate at IMCD, where your customer service skills will shine! This role emphasizes accurate order processing and fostering strong customer relationships.

At IMCD, a leader in specialty chemicals, you will engage with both internal and external customers to assess their needs, resolve issues efficiently, and ensure their satisfaction. Your expertise will be crucial in managing customer orders and inquiries, along with maintaining effective communication with service providers. The role demands creative problem-solving and exceptional time management to meet deadlines and exceed expectations.

Key Responsibilities:
• Enter and process customer orders accurately
• Communicate delivery issues to customers promptly




• Investigate and resolve discrepancies proactively
• Prioritize rush orders for timely responses
• Facilitate communication with accounts receivable

Requirements:
• Experience in customer service or similar role
• Strong problem-solving abilities
• Excellent time management skills
• Ability to effectively communicate with diverse teams
• Understanding of order management systems

Elevate your career in customer service by immersing yourself in the energetic environment at IMCD.
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📌 Customer Excellence Associate at IMCD (Ontario)
🏢 IMCD Group
📍 Ontario