Job DetailsJob Title: Customer Service Desk Administrative AssistantJob Type: FlexibleUnion: MRSASalary Grade: Flexible / Casual Classification (Salary Grade)SAD02 Administrative Services II (Salary Grade 13)Hybrid Work: This position is ineligiblePosition End Date: 8/31/2026Location: MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)About This PositionAbout the DepartmentMount Royal University Cougars Athletics and Recreation takes an inclusive, student-centered approach in offering groups and individuals opportunities to bolster their health and wellness through a wide range of programming and activities ranging from beginner sports enthusiast to our eight Cougars varsity athletic programs.About The RoleReporting to the Customer Experience Supervisor, the CSD Administration Assistant is part of the programs and services team. The team is driven by their why: to inspire people to move so that they can be the best versions of themselves. We invite and welcome people to show up as their authentic selves; we develop peoplein ways that matter most to them; we build communities that connect people to what brings them joy; we create accessible and inclusive spaces, places, and programs; and we establish relationships that foster a sense of belonging.The CSD Administration Assistant is an enthusiastic, positive, and detail-oriented individual who takes pride in a job well done and maintains a professional, outgoing demeanor. This role is responsible for reviewing, understanding, and updating training policies, procedures, and materials, while performing administrative duties and providing occasional support to the Customer Experience Team.This is a versatile position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35)



hours per week.ResponsibilitiesTraining & DevelopmentAssist in the development and delivery of Customer Service Centre staff training on registration, payments, and event processing in the recreation management platform (ACTIVENet).Review and revise training videos, materials, and modules in alignment with current policies and service standards.Support on-site coaching and mentoring of casual student employees during initial shadow shift training.Administrative SupportComplete administrative duties such as documentation, scheduling, and tracking staff training progress as assigned.Assist the Customer Experience Desk during peak times or special events as needed.Coaching, Mentorship & Team CollaborationCoach and mentor new flexible staff to ensure adherence to facility policies and procedures.Provide ongoing training and support to new and existing team members.Work closely with team members, management, and other departments to achieve operational goals.Provide accurate information and remain knowledgeable about membership options, programs, and services.Supervisor (classroom info sessions, Main Street, drop-in sports, clubs etc.)QualificationsMinimum High School Diploma, Plus Additional Course WorkFirst Aid and CPR6 - 12 months of related experiencePossessing strong interpersonal skills and effective written communicationWillingness to mentor staff and manage challenging internal and external conversations.Salary & BenefitsSalary: $21.43 - $26.81 per hourApplication & Closing InformationClosing Date: Open until a suitable candidate is foundA cover letter and resume should be submitted in one .Pdf document. Please title your .Pdf document as follows:



[Last Name]_[Requisition Number]_[Document Title].Pdf (ex. Smith_9999_CV.Pdf).We encourage all qualified applicants to apply. Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request.About MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.#J-18808-Ljbffr

📌 Customer Service Desk Administrative Assistant - C$21.4 - C$26.8 An Hour (Winnipeg)
🏢 Mount Royal University
📍 Winnipeg