Analyst, o9 Demand Capabilities supports North America’s end-to‑end forecasting digital transformation by serving as the subject‑matter expert for enhancements to the o9 Demand Planning tool. This role partners with business and technical stakeholders to gather requirements, test and validate new functionality, and lead deployment and end‑user adoption of new o9 capabilities. Working in an Agile‑at‑Scale digital pod, the role executes the forecasting product roadmap and delivers quarterly objectives in collaboration with Demand Planning, IT, Data/ML Engineering, Sales, Marketing, and Supply Chain to increase automation and improve planning efficiency.

Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign‑off prior to production deployment. Coordinate end‑user enablement, including training schedules, training materials, hyper‑care support, and desk‑side pairing. collect and synthesize user feedback through quarterly surveys. Create and administer quarterly NPS surveys; Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams.

Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews). Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths. Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current.

Partner with Modelling SMEs during testing to validate functionality and solution performance as required. Bachelor’s degree in Supply Chain, Engineering, Business, Logistics,



or a related field 2+ years of experience in a demand planning and/or forecasting role Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook) Experience in a large‑scale Food & Beverage (CPG) manufacturing workplace Experience with o9 Demand Planning (or similar forecasting/planning platforms) Familiarity with Agile delivery methods and tools such as Jira (e.g., Experience providing day‑to‑day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination) Strong attention to detail and commitment to quality in analysis and execution Strong data analysis and interpretation skills; Strong presentation, storytelling, and verbal/written communication skills for both technical and non‑technical audiences Enthusiasm for leveraging AI/automation to accelerate requirements‑to‑release delivery (e.g., improving documentation, testing, and stakeholder alignment) Bonus

This position is eligible for a performance‑based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors.

We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well‑being lifestyle for our employees and their families. Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial – 401k, Life, Accidental Death & Dismemberment, Disability Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

📌 Sr. Analyst, Digital Supply Chain (Toronto)
🏢 Kraft Heinz
📍 Toronto