Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.Job Summary Contributes to the delivery of the Lead-to-Cash transformation by ensuring Order Platform capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Director, Order Platform designs, develops, and manages the lifecycle of the platform Order capabilities that power Equinix's L2C transformation, spanning three Salesforce scrum teams: Order Enrichment, Order Execution, and Order API. Sets the vision and strategy for the Order Platform, ensuring it is competitively positioned, customer‑centric, and architecturally sound through the Siebel‑to‑Salesforce migration.Responsibilities Team LeadershipLead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scalesAccountable for the performance and results of direct reports and the broader pillar teamDrive succession planning recommendations and contribute to people development strategyOwn performance management of team members, including disciplinary actions and hire/fire decisions and recommendationsLead the GPS process including assessments and Total Rewards allocations of direct reportsDrive talent development including quarterly conversations, career pathways conversations, and individual development and growth plansModel Equinix Culture and ValuesPillar Scope and Product OwnershipOwn the Order Platform across three scrum teams — Order Enrichment, Order Execution, and Order API — covering order capture through orchestration to downstream API consumersSet vision and roadmap for Order Platform through Siebel decommission and beyondLead the technical migration of Order capabilities from Siebel to Salesforce Revenue Cloud, including order management workflows, orchestration logic, and API contractsDrive the onboarding of the Order API scrum team, ensuring proper team formation, scope definition, and integration with existing Order Enrichment and Order Execution teamsOwn Order Platform PI planning, capability prioritization, technical roadmap, and architectural alignment with Equinix's broader Salesforce platform strategyDefine pillar‑level technical standards and architectural principles; ensure alignment with team‑wide standards set by Product Operations and the Sr PM Order Platform & Salesforce FoundationsDrive continuous improvement in Order Platform delivery practices, technical quality, and platform reliabilityCross‑functional PartnershipCoordinate with cross‑functional leadership to ensure Product Management is effective across the Order PlatformPartner with peer pillars (Service Delivery, Customer Support & Case, Customer Success) on order‑related dependenciesCoordinate with partner teams — CPQ, Billing, Portal, Data/MDM, and the Salesforce platform team — on upstream and downstream integrationProactively engage with Director and VP‑level stakeholders to drive alignment on Order Platform technical strategyPartner with the Sr Product Manager, Product Operations on cross‑pillar standards, frameworks,



and intake governanceRepresent Order Platform decisions to leadership and L2C program governanceProduct / Domain ExpertiseSeen as an advisor and thought leader on Salesforce Order Management and Order Orchestration — engaging regularly with internal teams and partner teams to explain the platform portfolio, technical strategy, and roadmapMentor the team in developing platform capabilities that resonate with the broader L2C ecosystemDevelop innovative approaches to scale Order Platform capabilities as transformation progressesBuild and maintain deep understanding of Salesforce Revenue Cloud, Order Management, and Order Orchestration as the platform foundationEvangelize Order Platform capabilities across peer pillars and partner teamsResource Allocation and PlanningEnsure resource allocations across the three Order scrum teams are aligned with organizational priorities and PI commitmentsWork closely with peer Directors and Project Managers to track resource allocation and utilization across the Order PlatformIdentify potential resource shortfalls and elevate proactively, particularly given the Order API team's onboarding‑phase resource needsManage and elevate resource conflicts across cross‑pillar dependenciesProvide input to capacity planning processes for the Order Platform's scrum teams and contractor pool allocationOptimize resource allocation across the three scrum teams to maximize delivery throughput against L2C migration milestonesWhat success looks like in year 1Order API scrum team fully onboarded, productive, and integrated with peer Order scrum teamsSuccessful delivery of Salesforce Revenue Cloud Order capabilities across two or more PIs with measurable progress against L2C migration milestonesEstablished cross‑pod technical practices (notifications, reporting, permissions) that serve Order Platform and other pillars consistentlyClear architectural roadmap for Order Platform through Siebel decommissionStrong working relationships with CPQ, Billing, Portal, and Data/MDM partner teams enabling efficient cross‑team deliveryQualifications10+ years product management experience, with 5+ years in leadership roles managing technical platform teamsDemonstrated experience standing up new order platforms, including team formation, scope definition, and integration with existing systemsDeep expertise in Salesforce Revenue Cloud, Order Management, and Order OrchestrationStrong background in B2B order systems, particularly in industries with complex configurable products (telecom, data center, infrastructure, or comparable enterprise SaaS)SAFe Agile experience including PI Planning, Capability/Epic management, multi‑team coordinationProven ability to lead technical migration programs from legacy systems to modern cloud platformsStrong cross‑functional partnership skills with engineering, architecture, and partner product teamsDemonstrated people leadership including succession planning, talent development, and performance managementPreferred QualificationsSAFe certificationDirect Siebel‑to‑Salesforce migration experienceSalesforce Order Management Specialist certification or equivalent platform expertiseExperience with API design, API governance, and microservices architectureBackground in data center, colocation, or interconnection businessesPay Range United States - Dallas Infomart Office (DAI):



177,000 - 265,000 USD / Annual Canada - Toronto Office (TRO): 166,000 - 248,000 CAD / Annual These pay ranges reflect the minimum and maximum target for new hire pay for the position determined by role, level, and location. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees may be eligible for bonus and equity may be offered depending on the position.Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and effective. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.Employee Assistance Program An Employee Assistance program is available to all employees.US Benefits Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.Canada Core Benefits Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affidavative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Artificial Intelligence in Hiring Process We use artificial intelligence in our hiring process. Learn more.This posting is a new position within our organization.#J-18808-Ljbffr

📌 Director, Product Management - Order Platform - $177,000 - $265,000 A Year (Toronto)
🏢 Equinix
📍 Toronto