Client Success and Operations ManagerPosition: Full Time – $75,000 – $85,000Reports to: CEO and/or Revenue Operations LeadAbout VettyPetVettyPet is a fast‑growing startup on a mission to modernize how veterinary clinics serve pet parents. Our white‑labeled e‑commerce platform streamlines clinic operations while unlocking new revenue through product and service sales, allowing veterinary teams to focus on delivering exceptional, personalized care. Pet parents gain access to a trusted, vet‑curated marketplace for products, information, and essential services.We’re building something ambitious, and we’re looking for a sharp, organized, execution‑focused and driven generalist who thrives in early‑stage environments, loves solving real problems for real people, and wants to help shape the future of veterinary care.The OpportunityAs Client Success & Operations Manager, you’ll be the execution engine supporting our Revenue Operations Lead and founding team. This role blends client success, operational execution, and lifecycle marketing, with a strong focus on detail, follow‑through, and system‑building.You’ll turn strategy into reality – setting up campaigns, workflows, onboarding experiences, and operational infrastructure that help clinics see value fast and consistently.This is an ideal role for someone who is an energized self‑starter, works well independently and with a small team, loves ownership, enjoys being the glue between teams, and finds satisfaction in making things run smoothly.Your MissionSupport clinic growth and retention by building reliable operations, seamless onboarding, and effective lifecycle marketing – while delivering a high‑quality, intuitive experience for pet parents that drives trust, engagement, and repeat usage.Success Looks LikeSmooth clinic onboarding, engaged pet parents, reliable operations, robust campaign execution, and clinics and pet parents that feel supported, informed, and confident using VettyPet.What You’ll DoA.



Operations & Client Success (≈60%)Clinic Onboarding & SupportOwn clinic onboarding execution from setup → training → early follow‑upExecute against defined onboarding workflows, documentation, and training materialsMaintain proactive check‑ins with clinics during onboarding and early lifecycleTrack and report on clinic adoption, usage, and early performance indicatorsSuccess looks like clinics reaching meaningful value quickly and consistently.Pet Parent SupportHandle escalated customer support requests (email/chat)Maintain clear communication loops between clinics and VettyPetIdentify recurring issues and surface insights to product and revenue teamsThis role improves the system – helps hire for the right full‑time support desk.Operational InfrastructureImplement and maintain CRM systems and operational toolsCoordinate product entry teams, timelines, and quality assuranceOwn internal workflows for issue resolution and client supportMonitor analytics and flag operational risks or opportunitiesSupport distributor‑related coordination and operational tasksThis role executes marketing and GTM initiatives in partnership with the Revenue Operations Lead and CEO. Strategy and prioritization are set elsewhere.Lifecycle MarketingExecute and maintain email flows and campaigns for pet parents (Klaviyo: retention, education, promotions)Monitor and report on performance metrics (open rates, CTRs, conversions)Campaign & GTM SupportExecute campaigns for product launches, seasonal initiatives, and manufacturer promotionsBuild and update GTM assets (landing pages, one‑pagers,



outreach sequences)Support referral programs and distributor‑led initiativesAssist with pipeline follow‑up and CEO‑led outreach executionBrand & Content Support (Tertiary task – if bandwidth exists)Maintain VettyPet’s social channels with consistencyRepurpose existing clinic success stories, product updates, and insightsSupport execution of CEO thought leadership contentDesired Skills & ExperienceCore SkillsStrong operational execution and system‑building abilityHigh attention to detail and follow‑throughClear written and verbal communicationSolid marketing execution skills (email, copy, content, basic design)Comfort working across customer‑facing work and backend systemsStrong project and time managementExperience3–6 years in operations, marketing, client success, growth, or similar rolesExperience in SaaS, e‑commerce, or marketplace environmentsHands‑on lifecycle marketing experienceComfortable collaborating with technical and non‑technical teamsBonusExperience in veterinary, pet, or healthcare‑adjacent industriesTraits That Will Make You SuccessfulOperator mindset:You bring order and clarity to complexityExecution‑focused:You ship, iterate, and improveHigh ownership:You see problems and solve them before being told toBuilder energy:You enjoy early‑stage environmentsEmpathy‑driven:You genuinely care about veterinarians and pet parentsWhy Join VettyPet?High‑impact role with meaningful impactDirect collaboration with the CEO and Revenue Operations LeadBuild systems that will scale with the companyWork at the intersection of e‑commerce, healthcare, and pet wellnessThis role is expected to grow in scope and compensation as the company scales and responsibilities expand.CompensationSalary: $75,000 – $85,000 (based on experience)Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionManagement and ManufacturingIndustriesVeterinary Services#J-18808-Ljbffr

📌 Client Success & Operations Manager - $75,000 - $85,000 A Year (Winnipeg)
🏢 VettyPet
📍 Winnipeg