Occupational Injury Claims Manager - WSIB/WCB (70305403)Full-timeProvince: ONBonus AIP Eligible/Bonus AIP Eligible: NoCompensation: CAD 75,000 - CAD 85,000 - yearlyThe claim team has an exciting new opportunity to join Sodexo as our nextClaims Managerlocated in theGreater Toronto Area. This is a hybrid opportunity, requiring 2 days per week in our Etobicoke office.How You’ll Make an Impact:TheClaims Managermanages the end-to-end administration of occupational injury, illness, and disability claims in accordance with provincially regulated requirements. This role includes assessing claim eligibility, overseeing reporting and objections where appropriate, participating in appeals as the employer representative, and supporting recovery and timely return-to-work outcomes.The role ensures compliance with workers’ compensation legislation, human rights obligations, privacy requirements, and internal policies. Acting as a key point of contact for employees, leaders, healthcare providers, and external agencies, the Claims Manager balances employee well-being with operational and financial considerations. This role contributes to reducing claim duration, facilitating effective accommodations, and improving overall employee outcomes. This is an individual contributor role with no direct people management responsibilities.AsClaims Manager, you will:Claims Reporting, Assessment & AdministrationGather and review documentation in accordance with incident management processesDetermine claim eligibility and submit reports to the applicable Workers’ Compensation BoardSet up and maintain electronic claim files from initiation through to closureEnsure accuracy, completeness, and integrity of all claim‑related dataReview and reconcile monthly claim cost statements; investigate and resolvediscrepanciesReturn to Work & Accommodation CoordinationCollaborate with operational leaders to support modified work and return‑to‑work (RTW) plansLiaise with Workers’ Compensation Boards and treatment providers,



as requiredCoordinate and participate in RTW meetings to facilitate safe and timely employee reintegrationLegislative & Policy ComplianceMonitor changes in legislation and policy impacting occupational injury and disability managementProvide guidance and education to operational teams on updates affecting reporting and RTW practicesServe as a primary point of contact for internal stakeholders and external partners, including insurers and medical providersMaintain clear, consistent communication to support effective claim management and resolutionPrepare and submit objection letters and cost relief applications when appropriateRepresent the employer in second‑level (Review Division) and third‑level (Tribunal) appeals, as requiredParticipate in industry groups, qualified associations, and educational opportunitiesStay current on trends and best practices in safety, disability management, and HR to enhance organizational outcomesWhat You’ll Need to Succeed:Post‑secondary education in Human Resources, Occupational Health, Nursing, Kinesiology, Business Administration, or a related field3+ years of experience in occupational claims management, disability case management, workers’ compensation, or absence management within a provincially regulated Canadian environmentStrong knowledge of workers’ compensation legislation, human rights and duty to accommodate, privacy legislation, and occupational health and safety standardsExperience managing end‑to‑end claims, including eligibility assessment, reporting, file management, and cost monitoringAbility to coordinate return‑to‑work and accommodation plans with internal stakeholders, healthcare providers, and external agenciesExperience preparing objections, cost relief applications, and participating in appeals is an assetProficiency in claims management systems, HRIS platforms,



and Microsoft Office (Word, Excel, Outlook)Ability to interpret medical documentation, functional abilities forms, and return‑to‑work restrictionsExcellent communication, organizational, problem‑solving, and decision‑making skillsStrong attention to detail and ability to maintain accurate, confidential recordsAbility to manage sensitive and emotionally complex situations with professionalism and discretionAbility to manage a portfolio of claims across multiple sites and employee groupsMinimal travel requirements (approximately 5–10% annually)Disability management or claims‑related certification (e.G., CDMP) is an assetFrench proficiency is an assetWhat Makes Sodexo Different:Flexible work environmentCompetitive compensation and great employee benefitsTraining and development programsCountless opportunities for growthCorporate responsibility and sustainabilityAn award‑winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awardshereAnd so much more!Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long‑term care facilities, and senior homes to be fully vaccinated against COVID‑19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.#J-18808-Ljbffr

📌 Occupational Injury Claims Manager - Wsib/Wcb - C$75,000 - C$85,000 A Year (Winnipeg)
🏢 Sodexo
📍 Winnipeg