OverviewManage, mentor and coach a team of customer‑focused professionals, improve service process efficiencies, and enhance the KMBS customer experience.ResponsibilitiesManage, mentor and coach team members.Review quality and quantity of service productivity.Ensure all relevant staff receive required training.Coach all service staff on Continuous Improvement Processes (CIP’s).Communicate and encourage growth and career planning.Improve process efficiencies and analyze service processes to promote cost reduction.Participate and encourage Sales/Service meetings.Monitor progress and promote field focus and adherence in cost‑saving modifications.Review Service Level Agreements for branch compliance.Enhance the KMBS customer experience.Respond in person immediately to all customer concerns that require managerial intervention.Ensure all customers receive an ETA call prior to a site visit.Be proactive in customer care by conducting weekly team customer reviews.Achieve a goal of 88% first‑call‑fix ratio for the team.Improve MIF retention.Support and participate in the Lead program initiative.Ensure all customers receive a technician visit at least twice per year.Participate in client visits on a monthly basis to promote customer relationship and retention.QualificationsA college diploma in a technical or related field.Minimum five years of previous experience as a Service Team Leader.Good communication and presentation skills.Ability to lead and motivate.Ability to accommodate shift hours.Creative and strategic thinking; able to manage long‑ and short‑term initiatives concurrently.Team player with proven problem‑solving, time‑management, and prioritization skills.Detail oriented,



possessing strong analytical skills and the ability to work self‑managed and collaboratively as part of a team.Able to excel in a changing environment.Proficiency (preferred) in both English and French.Competency with MS Office suite.Own vehicle with a valid driver’s license.Compensation & BenefitsSalary Range: $89,430.49 – $111,788.12 annuallyVehicle Program: Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement.Transparent pay structure with clear growth progression.Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.Comprehensive health coverage plan that includes medical, dental and vision.Life insurance, disability and wellness programs.Tuition Reimbursement Program.Vacation, Paid Personal Time and Sick days.Matching RRSP contribution.Employee Discounts.Employee and Family Assistant Program.And more.AI Use Disclosure“Konica Minolta Business Solutions (Canada) Ltd. or our third‑party contractors may use Artificial Intelligence in the recruitment process.”Equal Prospect Employment StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.#J-18808-Ljbffr

📌 Branch Service Manager (Concord) - C$89,430.5 - C$111,788.1 A Year (Dorval)
🏢 Konica Minolta Business Solutions Canada
📍 Dorval