Technology, Operations & Marketing Co-op StudentAdmin Full Time Burnaby, BC $18.25 - $20 CAD per hourChangepain is a multidisciplinary pain clinic in Burnaby, BC with approximately75staff members providing comprehensive chronic pain management services. We combine medicalexpertisewith allied health services in a collaborative healthcare setting. Our IT and Operations team is focused on building automation solutions and streamlining workflows to improve both staff efficiency and patient experience.Position OverviewWe'relooking for a technically curious co-op student who wants hands-on experience building real automation solutions in a healthcare environment.You'llbe working on projects that reduce manual work, improve patient communication, and solve operational bottlenecks.You'llwork directly with our IT, Operations & QATeamto tackle workflow challenges using AI, automation tools, and creative problem-solving.What You'll Work OnEmail Automation & Workflow OptimizationBuild and refine AI-powered email categorization systems using Power Automate and Microsoft 365 toolsCurrently staff spend 2-3 hours daily sorting emails manually—you'llhelp automate routing for bookings, cancellations, prescription requests, and general inquiriesCreate rules, filters, and smart routing logic to get the right emails to the right people automaticallyHelp design and test AI phone automation solutions for appointment booking and patient inquiriesImprove our existing appointment confirmation workflow (built in Power Automate) and patient communication tracking systemsResearch and evaluatenewAItoolstooptimizeour patient experience.IT Operations & InfrastructureAssist with Microsoft 365 administration tasks (user management, Teams configuration,



SharePoint setup)Helpmaintainour internal IT ticketing system and documentation in Microsoft TeamsSupportITinfrastructure projects includingstoragemanagementandgeneraltroubleshootingAssistwith hardware deployment, system updates, and general IT support as neededProcess Improvement & Data AnalysisIdentifyworkflow bottlenecks and propose automation opportunitiesBuild tracking systems andanalyticaldashboards tomonitoroperational metricsDocument processes, create SOPs, and help standardize workflows across the clinicMarketing & Digital ContentCreate and schedule short-form content for social media (Instagram, LinkedIn, Facebook) including graphics, copy, patient stories, and health education postsDesign and deploy email marketing campaigns for patient education, service announcements,etc.Track marketing performance metrics across all channels,participatein strategic brainstorming sessions, and research healthcare marketing trends to support clinic growthSpecial ProjectsExplore integrations between our EMR system and other tools.Understanding what's possible and what workarounds are neededTest and implement AI toolssuchascustom automation bots for specific use casesWhat You'll LearnHow to build practical automation solutions that save real time and reduce manual workWorking with healthcare IT systems including EMRs, patient communication platforms, and privacy regulations (PIPA)Microsoft 365 administration and Power Automate workflow developmentHow AI tools can be applied to solve operational challenges in healthcare environmentsProject management, documentation,



and translating technical solutions for non-technical stakeholdersHow to evaluate and implement third-party tools and platforms in a regulated healthcare settingWhat We're Looking ForMust-HavesEnrolled in a co-op program at a BC post-secondary institutionStudying Information Technology, Business Technology, or a related fieldComfortable with Windows environments and Microsoft 365 toolsStrong problem-solving skills and willingness to figure things out independentlyGood communicationskills.Able tounderstand andexplain technical concepts to non-technical staffPreferredExperienceExperience with Power Automate,PowerBI, etc.Familiarity with AI tools like Claude,ChatGPTorCopilotInterest in healthcare technology orprevioushealthcare experienceShortformcontentcreationWhy This Co-op Is DifferentReal Impact:You'llbuild tools that staffusedaily.Not just theoretical projectsHands-On Learning:Work directly with the IT & Operations Lead with no layers of bureaucracyEntrepreneurial Environment:We'rebuilding solutions from scratch—you'llhave real input into how things workAI & Automation Focus:This is about the future of healthcare operations, not legacy IT supportHealthcare Exposure:Gain experience in a regulated healthcare environment with privacy and compliance requirementsDuration:16 weeks (May – August 2026)withpossible extensiontoDecemberHours:Full-time (40 hours/week)Compensation:$20/hourHow to ApplyIfyou areinterestedinthisposition, pleasesend your resume and a brief cover letter explaining:Whyyou'reinterested in healthcare IT and automationA workflow problemyou'vesolved (school project, personal project, or work experience)Howyour skillscanhelp thecompanyChangepain is an equal opportunity employer and welcomes applications from all qualified candidates.#J-18808-Ljbffr

📌 Technology, Operations & Marketing Co-Op Student - C$18.2 - C$20 An Hour - No Experience Required (Winnipeg)
🏢 CHANGEpain
📍 Winnipeg