Project Overview: Our client uses Service

Now to support a variety of business processes and has implemented ITSM, IRM/GRC, and CSM.

They are continuing to expand their Service

Now capabilities, including additional CSM functionality to support evolving stakeholder and business requirements.

Reporting to the Manager, Enterprise Cloud Platforms, our client is seeking a Senior Service

Now Developer to join their dynamic technology team.

The ideal candidate will serve as a senior technical resource and subject matter expert, leading the design, development, and implementation of complex Service

Now solutions while providing technical guidance and mentorship to team members.

Working closely with business stakeholders, platform administrators, architects, and project teams, this individual will be responsible for delivering enterprise-scale Service

Now initiatives that enhance operational efficiency, improve service delivery, and support organizational objectives.

This role is responsible for providing development, configuration, integration, and technical guidance across Service

Now applications.

The successful candidate will perform hands-on configuration and development, establish development standards, participate in architectural reviews, and ensure solutions align with business requirements, cybersecurity controls, and Service

Now best practices.

The successful candidate will leverage their extensive Service

Now expertise to deliver scalable, sustainable, and maintainable solutions while promoting continuous improvement and technical excellence across the platform team.

Must Haves: Degree or Diploma in Computer Science, Information Technology, Engineering,



Business Administration, or a related field 5+ years of hands-on Service

Now development experience in an enterprise Workplace Experience with Service

Now ITSM, IRM/GRC and CSM Service

Now Certified System Administrator (CSA ) is required One or more advanced Service

Now certifications preferred, such as: Certified Application Developer (CAD) CIS-ITSM CIS-CSM CIS-GRC/IRM Certified Technical Architect (CTA) pathway certifications.

Experience leading the technical delivery of Service

Now projects and enhancements Solid understanding of Service

Now security , data models, CMDB and platform governance Advanced knowledge of Java

Script , Glide APIs, business rules, client scripts, Flow Designer and integrations Experience designing scalable solutions and translating business requirements into designs Experience with platform upgrades, release management and testing practices Nice to Haves: Experience in the energy or utilities industry Responsibilities: Lead the design, development and implementation of Service

Now solutions across ITSM, IRM/GRC and CSM.

Provide technical leadership and guidance to developers, administrators and project teams.

Design and build workflows, automations, integrations and custom applications.

Collaborate with stakeholders to define requirements and deliver scalable solutions.

Lead troubleshooting and resolution of complex platform and integration issues.

Conduct code reviews and support testing, deployments and platform upgrades.

Ensure solutions align with Service

Now best practices, security requirements and enterprise standards.

Drive continuous improvement and share knowledge across the team

📌 Service Now Developer (Calgary)
🏢 Johnson Service Group
📍 Calgary