Love complex infrastructure challenges and client-facing problem solving? This is your chance to lead major tech transformations - from server migrations to cloud upgrades - all while being the go-to expert clients rely on. As a Solutions Engineer, you’ll drive high-impact projects across infrastructure, cloud, and security within a fast-paced MSP environment. You’ll ensure seamless transitions, minimal downtime, and strong technical leadership every step of the way.

Who You Are

- A hands-on infrastructure expert with experience in server migrations, cloud deployments, and network optimization - Skilled at solving complex technical issues while keeping client needs and business impact front of mind - Clear and confident in your communication - with both technical teams and non-technical stakeholders - Proactive, organized, and driven to deliver exceptional results in fast-moving environments Work Type:
- Mostly remote - will be expected onsite as and when needed(~1-2 x per month) - Location: Toronto, ON - Full-Time Permanent, Mon-Fri - some weekend/off hours work may be required - Vacancy Type: This role reflects an existing vacancy What You’ll Do (Your Superpowers):
- Act as the primary Technical contact on client accounts to initiate and lead internal projects - Deliver server migrations, including VMware ESXi, Windows Server, and SQL, ensuring smooth transitions and minimal downtime - Implement infrastructure upgrades such as firewalls, switches, and access point deployments to enhance network performance and security - Execute cloud infrastructure projects, specifically for Office 365, to optimize client operations and scalability - Implement and deliver security products, including EDR, DRP, and auditing tools,



to safeguard client data and systems - Maintain and update client documentation during project delivery to ensure accuracy and accessibility - Oversee project implementation and delivery, ensuring projects are completed on time and meet client expectations - Manage lifecycle technical implementation and delivery, providing ongoing support and updates as needed - Perform routine maintenance tasks to ensure systems remain up-to-date and functional - Serve as the L3 escalation point for the helpdesk team, providing advanced support and troubleshooting for complex issues - Ability to communicate with clients at all levels from IT personnel to C-Suite Executives What We’re Looking For (Our Wishlist): 3+ years of experience in the following:
- Experience in a client-facing IT role providing ticket/project support with strong knowledge of IT Standard/Process (ITIL/PCI/ISO);

Experience in an MSP environment would be considered an asset - Microsoft Office365, Active Directory, Microsoft Exchange, Windows Server Support - Experience with Veeam, Remote Desktop Services (RDS/Terminal Servers), MS SQL Server, FTP/SFTP/FTPS - Strong experience with LAN/WAN - Virtualization Environments: VMware or Hyper-V (preferred) - Strong knowledge of cloud computing and IT Ops Automation - Experience with TCP/IP protocol, firewalls, switches,



routers and security - Server Hardware Technologies (CPU/RAID/SCSI) Support - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support - Able to manage Disaster recovery for clients (AD, Fileserver, etc.) Education and Certifications - Education in Computer Science, Software Engineering, ITor related field - The following certifications would be considered an asset: ITIL, MCSA/MSCE, CCNA/CCDA, Project +, Network+, etc.

What Makes This Role

Exciting?

- High-impact projects: Lead complex migrations, infrastructure upgrades, and cloud deployments that directly improve client operations and security.
- Growth into leadership: This isn’t a static role - there’s a explicit path toward leadership as you take ownership of major client accounts and strategic technical delivery.
- Client-facing innovation: You’ll work directly with clients, from IT teams to executives, solving advanced issues and driving meaningful, tech-forward solutions.
- Supportive culture, mostly remote: Enjoy the flexibility of remote work (with occasional on-site visits), all within a collaborative MSP environment that values learning, autonomy, and excellence.
- Base Salary: $80,000 - $90,000 - Benefits Package: Supporting your health and well-being - RRSP Matching: Invest in your future with confidence - Paid Time Off: Recharge and unwind - you earned it! We’re committed to diversity and inclusion. Need accommodation during the hiring process? Let us know, we’re here to support you!

AI Use Disclosure: STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.

📌 Systems Engineer (Toronto)
🏢 STACK IT Recruitment
📍 Toronto