Your new company

A well-established organization operating within the home improvement and customer engagement space is seeking multiple Bilingual Customer Service Representatives to support increased demand during a busy season. This organization provides contact centre support for businesses across North America, delivering high-quality customer service and lead management in a fast-paced environment.

Your current role

As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary point of contact for customers, ensuring a positive experience while booking appointments and resolving inquiries efficiently.

This is a hybrid role for Toronto/Montreal-based candidates, operating within scheduled shifts between 8:00am and 10:00pm Monday to Friday, and 10:00am to 8:00pm on weekends. Candidates are required to work one weekend day consistently, receiving a weekday off in return.

Key Responsibilities

- Handle high-volume inbound calls (80-100+ per day) in a professional and friendly manner
- Follow up on warm leads to schedule customer appointments (no cold calling)
- Provide accurate information and resolve customer inquiries efficiently
- Maintain detailed and accurate records in CRM systems
- Deliver a consistently positive customer experience across all interactions
- Meet established KPIs including call volume, quality, and documentation accuracy




- Escalate complex issues appropriately to internal teams
- Adapt quickly to changing processes and guidelines

What you'll need to succeed

- Previous customer service experience (call centre, retail, hospitality, or similar)
- Strong verbal and written communication skills with a professional phone presence
- Ability to multitask (speaking, typing, navigating systems simultaneously)
- Comfortable working in a high-volume, fast-paced environment
- Strong attention to detail and accuracy in documentation
- Positive attitude and ability to maintain energy throughout the day
- Reliable internet connection and suitable work-from-home setup
- Bilingual English/French is an asset

What you'll get in return

- Competitive hourly rate ($20-22/hour)
- Hybrid work opportunity Toronto & Montreal availability
- Consistent and stable scheduling
- Supportive team environment with structured training

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. AI may be used to screen, assess, or select applicants for this position.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.
#LI-DNI
#1126397 - Matthew Venton

📌 Bilingual Customer Service Reps (Toronto)
🏢 Hays
📍 Toronto