Bilingual Customer Service RepresentativeFull Time hours / 1 year contractLocation: Laval, Quebec – 100% in officeHours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)Salary: Up to $80,000PERKS- Not a call center - no queue- Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)- Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.- Access to multiple learning platforms- Beautiful & Bright new offices- Professional working environment- People focused organization- Dynamic TeamPosition Summary:Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.Duties and Responsibilities:- Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders.- Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.- Participates with Customer Service Team to maintain call service standards- Ensures SOX compliance process processes are followed,



and necessary documents are verified and kept on file as needed.- Maintains customer files including pricing data, payment- and delivery terms, vendor control maintenance sheets, sample requests, etc.- Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.- May coordinate truck delivers at certain locations with Traffic department.- Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.- Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status- Participates in inventory counts as required.- Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.- Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.Education and Certifications:- Bilingual French and English- 3+ years of Customer Service experience) Product order management, preferably in a manufacturing workplace.- Post-secondary education in business management or equivalent field of study preferred.- JDE or other mainline ERP such as SAP.

📌 Bilingual Customer Service Representative - Up To C$80,000 A Year (Laval)
🏢 Beyond Bilingual
📍 Laval