Take your technical support skills to JDI IT as a Service Desk Specialist. This full time position focuses on incident management and provides user support across multiple platforms and devices.

As a crucial member of our IT team, you'll tackle user inquiries through phone and chat, ensuring clear communication and effective solutions. Your role emphasizes a commitment to excellence in customer service and continuous improvement aligned with ITIL standards. You will be involved in troubleshooting and escalating significant issues to ensure prompt resolution.

Key Responsibilities: • Assist users with IT inquiries and service requests • Ensure timely handling of incident reports and tickets • Troubleshoot and resolve various technical support issues • Document all support activities comprehensively • Identify recurring issues for Problem Management

Requirements: • University degree or diploma in IT-related fields • Hands-on experience with desktop applications • Basic understanding of networking concepts • Strong analytical and problem-solving skills • Proven ability to handle a high-pressure workload

Deliver exceptional support and grow your career with JDI IT’s dynamic team. #J-18808-Ljbffr

📌 JDI IT Service Desk Specialist (Winnipeg)
🏢 J.D. Irving
📍 Winnipeg