Lead technological advancements at Questrade as a Senior Systems Engineer, focusing on Decagon (Chat AI) and Genesys Cloud platforms. Shape the future of customer service technology.As part of Questrade Financial Group, your role encompasses the management and enrichment of contact center solutions. This position requires a blend of innovative thinking, technical expertise, and leadership to foster a state-of-the-art call center workplace. You will work collaboratively to align technology with business objectives and enhance overall customer satisfaction.Key Responsibilities:Architect complex contact center solutionsCreate strategic infrastructure improvementsGuide engineering teams in technical developmentCollect and document user requirements effectivelyMonitor systems and optimize performanceRequirements:Bachelor's degree in Computer Science or equivalent6-8 years in financial services technology roles5+ years in enterprise-level implementations3-5 years focusing on contact center technologiesExpert knowledge of Genesys Cloud and DecagonLeverage your skills in systems engineering to deliver impactful solutions at Questrade Financial Group.#J-18808-Ljbffr

📌 Senior Contact Center Engineer - Decagon & Genesys (Toronto)
🏢 Questrade Financial Group
📍 Toronto