Join NFP as a Personal Insurance Client Manager, working hybrid in Oshawa and Hamilton. Support clients via live chat and email, delivering tailored insurance advice based on their needs.
This full time, permanent position focuses on maintaining excellent client relationships while leveraging over three years of personal insurance expertise. You will manage client files and work with digital communication tools, aiming to enhance the client experience through exceptional service. A thorough understanding of insurer portals and market intelligence will be key as you collaborate with underwriters to achieve retention and premium growth targets.
Key Responsibilities:
• Deliver high-quality customer service and retain client accounts
• Manage policy issuance and modifications through online platforms




• Process renewals and endorsements, enhancing client satisfaction
• Drive premium growth by upselling and referring additional coverages
• Keep abreast of changes in insurer offerings and market trends
Requirements:
• Valid RIBO License required
• Over 3 years of personal lines experience preferred
• Experience in contact centers or digital communication roles
• Strong analytical and problem-solving skills
• Professional insurance designations a plus
Contribute to NFP's employee-first culture while providing exceptional client solutions in personal insurance.
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📌 Personal Insurance Client Manager Role (Oshawa)
🏢 NFP, an Aon company (Canada)
📍 Oshawa