We are seeking an experienced

Customer Service Representative

to join our team. This role is ideal for a customer-focused professional with experience in

order processing, order entry, inventory management, pricing, sales support, and customer relationship management .

The successful candidate will communicate with customers by phone and email, process customer orders, respond to product and pricing inquiries, check inventory, coordinate product availability, and work closely with our

sales, supply chain, warehouse, and distribution teams .

This is a fast-paced position requiring excellent communication skills, strong attention to detail, problem-solving abilities, and the ability to manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

Process and enter

customer orders

using web-based applications and BPCS/AS400 systems

Provide qualified and timely

customer service

by phone and email

Respond to

product, inventory, pricing, availability, and order status inquiries

Perform

stock checks

and coordinate product availability

Expedite and source products to meet customer requirements

Monitor and follow up on

customer orders and deliveries

Support the

outside sales team

with customer requests and order‑related activities

Work closely with

supply chain, purchasing,



warehouse, logistics, and distribution partners

Resolve customer issues and provide effective

problem resolution

Build and maintain strong

customer relationships

Enter customer and order information accurately while maintaining a high level of attention to detail

Prioritize multiple customer requests and meet deadlines in a

fast‑paced environment

Qualifications

3–5 years of customer service, customer care, order management, or inside sales support experience

Excellent

verbal and written communication skills

Experience with

order entry, order processing, inventory, pricing, or product inquiries

Strong organizational skills and ability to

prioritize and multitask

Excellent interpersonal and

customer relationship management

skills

Strong problem-solving, decision-making, and critical-thinking abilities

High level of

emotional intelligence, professionalism, and business integrity

Ability to work independently with minimal supervision while contributing effectively as part of a team

Proficiency with

Microsoft Office , including Outlook and Excel

Experience with

ERP, AS400, BPCS, or order management systems

is an asset

College diploma or university degree preferred

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📌 Customer Service Representative (Winnipeg)
🏢 IS2 Workforce Solutions
📍 Winnipeg