Elevate guest experiences as a Reservations Supervisor at Sun Peaks Grand Hotel & Conference Centre. This role is vital in ensuring seamless reservation processes and enhancing guest satisfaction every day.

As the Reservations Supervisor, you will lead operations within the reservations department while providing exceptional service to guests. Focused on meticulous attention to detail, you will manage calls, train team members, and implement Standard Operating Guidelines (SOG). Your contributions will not only support efficient processes but also enrich your professional growth within the tourism and hospitality sector.

Key Responsibilities:



• Assist in daily reservations department management • Uphold call quality and etiquette standards • Champion Reservations Group and Tour initiatives • Train and monitor reservations activities for compliance • Implement new guidelines with agents as needed

Requirements: • Post-secondary education in hospitality or comparable field • At least two years in Reservations or Front Office roles • Robust teamwork and guest experience focus • Proficiency in Microsoft Office and Opera systems • Exceptional communication and problem-solving skills

Become a key player in delivering unforgettable experiences at Sun Peaks while advancing your career in hospitality. #J-18808-Ljbffr

📌 Reservations Supervisor at Sun Peaks Grand (Winnipeg)
🏢 Sun Peaks Grand Hotel
📍 Winnipeg