Eaton's Electrical sector is currently seeking a Customer Success Technical Specialist to join our team. This position can be based in our Burlington, ON or Lachine, QC facility and offers benefits from day one. The expected annual salary range for this role is $69000 - $87000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you'll do:

Responsible for providing support for Eaton customers, distributors, end users, potential customers and Field Sales with technical support and product, delivery, pricing, claims/returns and program information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. The incumbent is required to manage orders in a rapid‑paced environment with multiple business systems. The incumbent is empowered to make decisions within defined limits. The position operates in a global business environment, dealing with diverse viewpoints and cultures. The focus is on error‑free order management, same‑day order entry and process‑driven continuous improvement. ESSENTIAL FUNCTIONS:

Strong communication skills, with the ability to clearly explain technical information to distributors, understand their needs, and gather and validate technical product information using available resources such as catalogues, websites, and internal resource teams. Provide regular daily customer service support to customers in a timely manner, including order status verification, pricing,



and shipment updates while addressing technical enquiries, and prepare price quotations. Enter new orders from customers with emphasis on error‑free order management and same‑day order entry. Manage order changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error‑free order management and same‑day order entry. Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer delays; process emergency and/or expedite orders and shipments in a timely manner; provide customers with price information and technical support. Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship‑to addresses). Promotes customer satisfaction and achieves cycle time reduction through team‑based problem solving. Regularly participates in cross‑functional teams to solve recurring customer issues. Mentor and train coworkers on technical aspects of the product to build their technical acumen. Team‑oriented mindset with the ability to collaborate with internal resource teams. Qualifications:

BASIC REQUIRED QUALIFICATIONS:

University degree or college diploma from an accredited institution Minimum 3 years of customer facing/ customer service support experience with extensive knowledge of ERP/order management systems and CRM tools.



Ability to efficiently navigate multiple systems and product catalogues. Ability to work an 8.5-hour shift with flexible start times between 9:00 AM and 10:00 AM Must be legally eligible to work in Canada without company sponsorship now and in the future. No relocation provided. PREFERRED QUALIFICATIONS:

Minimum 2 years of experience in a technical environment. Minimum 3 years' experience in the electrical industry. Knowledge of electrical and mechanical components and systems. Bilingual in English / French. Salesforce knowledge is an asset. Skills:

Ability to multitask and work in a fast‑paced call center environment. Effective time management and strong analytical skills. Excellent interpersonal skills (verbal and written communication). Communicate with administrative, operations and supervisory staff as required. Proficient in creative problem solving, conflict resolution and managing priorities. Strong computer skills and high proficiency in CRM platforms and Microsoft Office suite applications. All positions may require participation in video and in‑person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws. This posting is for an existing vacancy. At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI. Eaton has in place accessibility polic

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📌 Customer Success Technical Specialist / Spécialiste Technique du Succès client (Winnipeg)
🏢 Eaton
📍 Winnipeg