Launch your career with MCI as a Customer Service Agent in Sydney, NS. This role focuses on delivering outstanding service and support in both inbound and outbound formats.

As a Customer Service Agent, you'll assist with customer inquiries, make outgoing calls, and up-sell products. MCI values problem-solvers dedicated to ensuring customer satisfaction. You'll benefit from extensive training, expanding your skills and offering explicit progressions to roles like Supervisor or Trainer. This is your chance to make a real impact!

Key Responsibilities: • Provide courteous handling of customer contacts • Achieve first call resolution through effective problem-solving • Accurately document customer interactions in systems • Escalate issues to appropriate staff when necessary • Attend meetings to stay updated on training and processes

Requirements: • Minimum age of 18 years • Completion of high school diploma or equivalent • Proficient communication skills, both written and oral • Reliable attendance is essential • Basic proficiency in Microsoft Office Suite

Join a supportive team at MCI to reshape your future and enhance customer experiences. #J-18808-Ljbffr

📌 MCI Customer Service Agent Role (Winnipeg)
🏢 MCI
📍 Winnipeg