Become a Tour Operations and Guest Support Specialist with Toonie Tours in Calgary, where you drive memorable experiences for our guests. Leverage your skills in a rapid-paced setting to ensure smooth operations and exceptional service.
In this role, you'll interact with guests through various communication channels while coordinating live tour operations. Ideal candidates possess a strong service orientation and can manage multiple tasks efficiently. Your actions will directly contribute to the success of tours while enhancing overall guest experiences.
Key Responsibilities:
• Manage guest inquiries across phone, email, and SMS
• Handle last-minute tour adjustments and documentation
• Collaborate with guides and team leads for operational success




• Maintain accurate records for continuous systems improvement
• Aid in reducing cancellations and protecting company revenue
Requirements:
• Customer service experience in a fast-paced environment
• Confident communication under pressure
• Exceptional organizational and multitasking abilities
• Commitment to accuracy and detail
• Interest in contributing to company playbooks
Join Toonie Tours and help create positive guest experiences in the heart of Calgary!
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📌 Tour Operations & Guest Support Specialist (Calgary)
🏢 Toonie Tours
📍 Calgary