Job Title:Heritage Interpreter - BilingualDuration:4 month contractWages:$18.40 per hourHours:37.5 hours a week with two (2) paid rest periods of 15 minutes and one 30 minute unpaid lunch break each day. As the Museum operates 7 days a week, the workweek includes Saturdays and/or Sundays and irregular hours (evenings, weekends)The Canadian Museum of Immigration at Pier 21 has an opening for a Bilingual Heritage Interpreter.The primary responsibility of the Heritage Interpreter is to provide excellent customer service to individuals, school groups and special interest groups on visits to the Museum.The Heritage Interpreter is expected to interpret the permanent, travelling and temporary exhibitions, describe particular areas of interest, answer questions and provide historically accurate information on immigration in a creative way that encourages the audience to participate. The Heritage Interpreter must also complete accurate cash, debit and credit transactions at the front ticket counter, and may be asked to provide customer service in the Gift Shop occasionally.Primary dutiesDeliver guided tours, presentations and workshops to individuals, school groups and special interest groupsAssist with the delivery of special programmingEnsure visitor satisfaction with excellent customer service and communication skillsMeet and greet visitors in both official languages and provide general Museum and tourist information as requiredParticipate in the development of interpretive programmingSell tickets, receive cash and perform end-of-day cash reconciliation according to instructionMonitor the frontline conditions and report and/or remedy concerns appropriately remedy concerns appropriately, including the appearance of the lobby and Welcome Pavilion; changes in the state ofexhibitions and workshop materials; equipment set-up; etc.Assist with quality control in the MuseumConduct ongoing and regular research to improve the quality of Museum presentations and to provide accurate and timely informationDevelop a well-rounded,



current knowledge of the Museum, including all departments and services in order to offer appropriate recommendations/ information to visitorsConduct daily opening and closing operations of the MuseumAssume additional responsibilities as requested by the Interpretation and Visitor Experience Manager and the Interpretation and Visitor Experience CoordinatorHelp to orient new Visitor Experience staff and volunteersEducation, Knowledge & ExperienceSkills and Qualifications – RequiredBachelor’s degree or certificate in related discipline such as history, education, tourism or an equivalent in years of experience through demonstrated abilityFluency in English and FrenchHigh level of customer service skills and knowledgeWell-developed communication, leadership and organizational skillsAn outwardly consistent, positive and enthusiastic attitudeA demonstrated excellent understanding of how to provide exceptional visitor serviceHigh accuracy in performing cash, debit and credit transactionsDedicated to keeping all forms and reports constantly up-to-date and accurateThe ability to remain calm and professional under frequently changing and stressful circumstancesComfort with public speakingSkills and Qualifications – DesiredExperience serving the public within a high traffic environment either within a museum, visitor attraction and/or customer service positionExperience leading activities for childrenExperience in a team environmentExperience working with volunteersThe Canadian Museum of Immigration at Pier 21 is committed to having a skilled, diversified workforce reflective of Canadian Society. Applications are invited from all qualified candidates, including Indigenous persons, women, people of any sexual orientation, gender identity or gender expression, visible minorities, racialized people, and people with disabilities. The Museum is committed to developing inclusive, barrier-free selection processes and work workplace. Alternative selection tool methods and/or reasonable accommodations are available upon request.#J-18808-Ljbffr

📌 Bilingual Heritage Interpreter At Pier 21 (Winnipeg)
🏢 Canadian Museum of Immigration at Pier 21
📍 Winnipeg