Enhance your IT support career at PointClickCare as a Tier 1 Technical Support Specialist. Deliver first-line technical assistance and ensure a seamless technology experience for staff at The Well, Downtown Toronto.

In this role within the Technology & Support Services department, you will provide vital technical support to PointClickCare employees while managing requests efficiently. Your responsibilities include case triage, onboarding support, and device deployment, with a focus on a diverse and inclusive workplace. Experience in customer-facing roles and technical proficiency will contribute significantly to your success in this position.

Key Responsibilities:



• Triage and manage tier 1 technical support cases • Route issues to appropriate teams in the TSS department • Set up standard configurations for laptops and devices • Assist with onboarding and technology support for the Toronto office • Document workarounds for recent incidents

Requirements: • 2-3 years in a customer-facing role • Experience with A/V equipment setups • Proficient in Microsoft applications and hardware • Familiarity with Windows and Apple OS • Strong communication skills

Support your peers with tier 1 services and make an impact at PointClickCare. #J-18808-Ljbffr

📌 Tier 1 Technical Support Specialist (Winnipeg)
🏢 Insight Global
📍 Winnipeg