Enhance your IT support career at PointClickCare as a Tier 1 Technical Support Specialist. Deliver first-line technical assistance and ensure a seamless technology experience for staff at The Well, Downtown Toronto.
In this role within the Technology & Support Services department, you will provide vital technical support to PointClickCare employees while managing requests efficiently. Your responsibilities include case triage, onboarding support, and device deployment, with a focus on a diverse and inclusive workplace. Experience in customer-facing roles and technical proficiency will contribute significantly to your success in this position.
Key Responsibilities:
• Triage and manage tier 1 technical support cases




• Route issues to appropriate teams in the TSS department
• Set up standard configurations for laptops and devices
• Assist with onboarding and technology support for the Toronto office
• Document workarounds for current incidents
Requirements:
• 2-3 years in a customer-facing role
• Experience with A/V equipment setups
• Proficient in Microsoft applications and hardware
• Familiarity with Windows and Apple OS
• Strong communication skills
Support your peers with tier 1 services and make an impact at PointClickCare.
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📌 Tier 1 Technical Support Specialist (Toronto)
🏢 Insight Global
📍 Toronto