Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Undergrad Student Supp 3 (Gr8)

Job Title

Undergraduate Student Support - Bachelor of Design Programs

Department

Student Services | School of Architecture and Landscape Architecture | Faculty of Applied Science

Compensation Range

$4,739.00 - $5,102.00 CAD Monthly

Posting End Date

September 1, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

April 23, 2027

Leave Replacement Status

This is a leave replacement for a fixed term duration.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The School of Architecture & Landscape Architecture (SALA) is a design school offering undergraduate, skilled graduate, and post-professional graduate programs. The School includes a community of approximately 350 students, 60 full-time and adjunct faculty members and 13 administrative staff members. SALA is a close-knit community of scholars, designers, and makers brought together by a deep commitment to quality of life, place and environment through design, and to principles of equity, collaboration and community.

This student support position advises and provides complex information to both prospective and current students in support of SALA's undergraduate design program. Duties of the position range from routine to complex and include student advising, recruitment, admissions, event planning and reception duties.

Occasionally the position will be required to work flexible hours during events.





Organizational Status

Works independently, with full initiative and considerable autonomy, seeking guidance, when necessary, from the Undergraduate Student Services Coordinator. Receives general direction from the Undergraduate Student Services Coordinator and reports directly to the Manager, Student Services and Recruitment.

Student Services and Advising

- Provides front-line assistance to undergraduate students; responds to inquiries in general inboxes
- Provides reception for the SALA MCML office, including course material and A/V sign out, ad hoc room booking, office equipment support, petty cash management and mail processing.
- Advises current undergraduate students on complex queries concerning degree and promotion/advancement requirements.
- Interprets and advises undergraduate students on official Calendar policy, procedures and regulations.
- Functions as the first point of appeal for students who are not able to register.
- Provides direction and advice to students regarding course availability, schedules and eligibility.
- Determines students' eligibility for course registration and notifies students of the reason(s) for refusal.
- Maintains and updates student files and records.
- Prepares student services related forms and monitors their progression through to completion.
- Processes course waivers and transfer credits.
- Performs sessional evaluations.
- Reviews and evaluates student records for graduation.




- Analyses enrolment data and creates reports
- Assists the Student Services and Recruitment Manager with academic events including orientations, studio and graduate project reviews and graduation.
- Assists with student recruiting events such as job fairs and information sessions.
- Performs other related duties as required.

Admissions Processing

- Interprets complex inquiries to provide information and guidance to current and prospective students regarding routine and non-routine admission requirements, college transfers, appeal procedures, registration, course changes and other related academic policies and procedures.
- Manages the BDES supplemental application including oversight of VidCruiter.
- Provides training to faculty on the use of VidCruiter.
- Acts as main point of contact between SALA and UBC Undergraduate Admissions.
- Explains unfavorable decisions and university policies to applicants who have been refused admission.
- Performs other related duties as required.

Summer Program Support

- Assists the Student Services Manager with summer programming including Vancouver Summer Program (VSP) and SALA Design Discovery. This includes:
- Email correspondence with prospective and registered students
- Collects fees and payments and processes refunds where appropriate
- Coordinating schedules and activities
- Assisting with program events
- Assembling course materials
- Compiling and distributing student marks and completion certificates

Consequence of Error/Judgement

All information must be accurate and provided in a respectful, timely and supportive way. Failure to provide service that meets these standards may impact negatively on access to services, jeopardize student's wellbeing, and result in increased

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📌 Undergraduate Student Support - Bachelor of Design Programs (Vancouver)
🏢 UBC
📍 Vancouver