You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.Discover how you can make a difference in the lives of individuals, families and communities around the world.Job DescriptionThe National Manager, Client Relationship Centre plays a key role in shaping the future success of Business Development under the overall Business Development umbrella. This role is responsible for the delivery of plan sponsor services, across our portfolio of GRS clients within the Client Relationship Centre, in line with the established service model for each GRS client segment as defined by the GRS Business Development Leadership Team.What will you do?Responsible for leading a team of Client Relationship Centre Representatives who provide client facing relationship support to our Responsive and Conserve segmentEstablishing and monitoring annual individual and team objectives - includes and is not limited to - quality standards, adherence to turnaround times,



speed of answer and implementation of one best way in the deliver of services to our internal and external partners.Ensure the daily delivery of a consistent, quality service experience virtually (at each of our regional locations (Montreal, Toronto, Waterloo, Calgary and Vancouver), is in line with identified best practices and through the full execution of the Business Development model.Participate the optimization of the Client Relationship Centre - service delivery model with a focus on providing an exceptional client and employee experience.Support overall change management and champion a culture of continuous improvement and innovation within the Client Relationship Centre team which delivers on the expectations of our clients (both internal and external).Ensure quality execution and full adoption of all change initiatives and ensure that change and quality are sustainableLead and support direct reports in executing service delivery (including plan sponsor requests, plan design changes, and problem resolutions, etc.) by providing direction, setting clear expectations, providing supports and holding individuals accountable for results.Develop the team's competencies to fully utilize individual team member's strengths and talentsTrack, report and monitor team metrics to ensure efficient and accurate execution of client requests are achieved.What do you need to succeed?University degree (or equivalent work experience),



preferably with emphasis in a relevant discipline - (finance, business administration)Minimum 8-10 years work experience with knowledge of the financial services industry - specifically, the group retirement services.Strong knowledge of Compliance and Legislation in the group retirement industryManagement experienceAbility to build, coach and support a high performing team, create a positive team environmentStrong client relationship management (external and internal partners) skillsFocused on delivering an exceptional 'customer experience' and continuously focusing on enhancements and improvementsStrong knowledge of operational practices, processes, technologies and financial managementStrong negotiating and influencing skillsStrong organizational and time management skillsExcellent oral and written communication, facilitation and presentation skillsAs this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.Unique requirementAbility to travel to our regional operations (Montreal, Toronto, Waterloo, Calgary and Vancouver)AssetsRPA or CEBS DesignationIFIC or CSC DesignationA Group annuity plans advisor license with the Autorité des marchés financiers (AMF)What's in it for you?Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier livesOngoing learning, training, and coaching as you grow your careerA friendly, cooperative, and interactive team environmentWe are honoured to be reco #J-18808-Ljbffr

📌 National Manager, Client Relationship Centre (Alton)
🏢 SunLife
📍 Alton