Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, engaging and friendly service in accordance with the Company's Values
- Assists the Director, People & Culture with developing, coordinating, and executing the People & Culture strategy, as well as all People & Culture programs, events and initiatives
- Responsible for assisting with the oversight of the daily operation of the People & Culture office as well as the performance and development of the People & Culture team members
- Work with the Benefits and Wellness Manager on meaningful and applicable programs which helps to promote work-life balance for leaders and employees.
- Work with the Benefit and Wellness Manager to ensure proper management of complex disability cases and return to work processes
- Have a thorough understanding of the AccorHotels and brand specific Crisis Procedures and ensure they are followed these in times of need
- Assist with the establishment of onboarding procedures to ensure new colleagues feel welcome and are set up for success
- Facilitate sections of Orientation for all new colleagues to ensure an understanding of the Company's policies and procedures
- Promote Accor's Employee Value Proposition for Employee Engagement and Acquisition
- Support all volunteer committees as needed (Employee Recognition, Health & Safety, Diversity & Inclusion, Employee Activities, Sustainability)
- Advise, guide and assist leaders with the interpretation and consistent application of People & Culture policies, procedures, programs, activities, decisions, and legislative requirements
- Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance




- Create a learning environment where each direct report has a personal development plan
- Serve as a main property point of contact for all HRIS questions; Provide support and training on HRIS to P&C; and operational teams
- Provide support to the P&C; and payroll interactions biweekly to ensure smooth transfer of information for accurate employee pay
- Review and follow-up on all employee discussion forms, colleague performance reviews and exit interviews
- Address and resolve colleague relation concerns, as well as facilitates escalated performance meetings for an employee base of up to 855
- Assist with planning colleague and leadership social events to drive engagement and recognize achievement
- Assist with the implementation of the annual Employee Engagement Survey and work throughout the year with department leaders on meaningful action plans to drive engagement
- Assist the Director, People & Culture with the financial management of the People & Culture budget including accurate monthly forecasting and annual budget development
- Other duties as assigned

Diploma or Bachelor Degree in related field;

- Minimum of 3 years of experience in Human Resources roles, with a minimum of 1 year experience in a Leadership level position
- Hotel operation experience is desirable
- Knowledge of local labour laws and employment law requirements
- Up-to-date on HR trends and practices in the market




- Computer literate in Microsoft Window applications required
- Ability to create a community which supports a collaborative environment
- Strong relationship builder
- Excellent interpersonal skills with ability to communicate with all levels of talent
- Excellent organization skills, Ability to multi-task
- Multicultural awareness and able to work with communities and people from diverse backgrounds
- Flexible, able to embrace, and respond to change
- Ability to work independently with strong initiative
- Self-motivated and highly responsible
- Ability to focus attention on colleague needs

Job Perks & Benefits:

- Subsidized staff accommodation provided in office for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally eligible to work in Canada.

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📌 Assistant Director, People & Culture (Lake Louise)
🏢 AccorHotel
📍 Lake Louise