EliseAI invites applications for a Product Support Analyst in Toronto, focused on client relations and technical solutions. This full time, on-site position emphasizes effective problem resolution and user satisfaction.
As part of our Product Solutions team, you will bridge the gap between clients and our technology, utilizing your in-depth system knowledge to deliver top-tier service. Your role will involve managing technical inquiries and helping clients optimize their use of the EliseAI platform.
Key Responsibilities:
• Be the initial contact for client questions and issues
• Deliver timely and effective solutions for client inquiries
• Document and escalate complex product bugs accurately
• Prioritize workload based on issue impact and urgency
• Ensure timely communication of resolutions to clients
Requirements:
• Over a year of experience in a Technical Support setting
• Strong familiarity with CRMs and analytical software
• Technical proficiency in relevant tools like DataDog
• Committed to high communication standards with clients
• Availability for in-person work 4-5 days per week
Leverage your technical skills to drive client success at EliseAI.
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📌 Product Support Analyst Role in Toronto
🏢 Euro Staffs
📍 Toronto