Join Lyft as the Director of Business Planning & Central Operations, focusing on strategic growth and operational excellence in this hybrid position. Lead planning and integrations that enhance customer experiences.In this newly established role, you will oversee diverse functions crucial for the efficiency of Lyft's Customer Care Operations. From capacity modeling to vendor management, your expertise will ensure that all operations are financially sound and execution-ready. Your ability to integrate current business lines, including advanced technologies, will play a pivotal role in driving customer engagement and satisfaction.Key Responsibilities:Direct H1 and H2 planning processesManage operational readiness for major launchesLead vendor relationship governance and accountabilityDevelop OKRs and performance dashboardsCreate clarity and ownership within your teamRequirements:10+ years in strategy or operations managementProven record in leadership and complex functionsProficiency in financial operations and analyticsFamiliarity with customer support environments is a plusAdvanced degree preferredDrive Lyft's mission forward by enhancing customer support through strong operational leadership.#J-18808-Ljbffr

📌 Lyft Customer Care Operations Director (Toronto)
🏢 Lyft
📍 Toronto