FRANCHISE REGIONAL MANAGER (FOOD SERVICE)

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Job Responsibilities:

The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Pickering to Trenton . This role ensures that franchisees meet Bento's operational standards, achieve financial performance goals, and uphold the high standard of food safety, customer service, reputation. The ideal candidate will be a strategic leader with strong operational expertise and a passion for building relationships.

Recruitment:

- Follow up with new franchises to ensure a smooth hiring and onboarding experience.

Franchisee Support and Development:

- Act as the primary point of contact for franchisees, providing guidance on business operations.
- Provide hands-on support to franchisees to improve overall program and quality execution and performance levels
- Ensure franchisees effectively implement and execute company programs and systems.
- Provide ongoing support and follow up to maintain consistency across all locations.

Performance Management:

- Manage P&L; for a dedicated region to meet budget goals.
- Review franchise sales performance and provide coaching and guidance as needed.
- Work with franchisees to optimize profitability and control costs.
- Analyze performance metrics, including sales, customer feedback, and operational KPIs including food safety.
- Develop action plans for underperforming locations and recognize top performers.

Operational Excellence:





- Ensure all franchise stores adhere to Bento's operational standards, food safety and brand guidelines.
- Conduct regular store visits to evaluate performance and identify areas for improvement and provide the training.
- Conduct monthly audits for each store.

Training and Compliance:

- Facilitate training programs for franchisees and their teams to ensure consistent execution of Bento's brand standards.
- Monitor compliance with franchise agreements and address any violations or issues.

Relationship Management:

- Foster strong relationships with both franchisees and store management to ensure seamless collaboration and mutual success.
- Collaborate with store leadership to address any concerns or opportunities for improvement.

Collaboration and Communication:

- Collaborate with cross-functional support teams to support franchise operations.
- Communicate corporate initiatives and updates to franchisees effectively.

Qualifications

- Post secondary education.
- Diploma / bachelor’s degree in hospitality management, or a related field preferred.
- Minimum of 5 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry.
- Sushi experience is considered an asset.
- Proven track record of driving operational excellence, food safety and achieving financial results.




- Strong leadership and interpersonal skills with the ability to build relationships with franchisees.
- Excellent problem-solving and decision-making abilities.
- Strong organizational skills and ability to manage multiple priorities in a rapid-paced environment.
- Proficiency in Microsoft Office.
- Travel is required, including overnight stays.
- Valid driver’s license and reliable transportation.

Why you should join our team:

- Competitive Rewards: Enjoy a comprehensive compensation package including an annual salary of $60,000 , a monthlycar allowance of $700 and gas card for fuel purchases, a bonus plan, and retirement and group health benefits (eligibility criteria apply) that recognize your outstanding contribution.
- Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
- Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
- Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
- Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

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📌 Regional Manager (Food Service) (Whitby)
🏢 Bento Sushi
📍 Whitby