Drive customer experience enhancements as an Analyst with Manulife's Canada Segment team. This hybrid role focuses on actioning customer feedback through comprehensive data analysis.
As part of the CX Intelligence and Activation team, you will be integral in shaping how Manulife leverages customer insights. Utilizing SQL and Power BI, your analytical expertise will help discern trends from identified pain points across various customer interactions. Collaboration with cross-functional teams is essential for delivering actionable business recommendations.
Key Responsibilities:
• Analyze customer feedback across various service experiences
• Develop insights and reports for business action
• Validate datasets using SQL for accuracy
• Collaborate on customer survey operations
• Identify and report on customer experience trends
Requirements:
• Bachelor’s in Analytics or related field
• 3+ years of analytics or customer experience knowledge
• Proficient with SQL and data validation
• Familiarity with Power BI for visual reporting
• Excellent communication and analytical skills
Leverage your analytical skills to improve customer experiences and outcomes at Manulife.
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📌 Analyst, Customer Experience Insights (Toronto)
🏢 Manulife Financial
📍 Toronto