Embrace a strategic leadership role as Director of National Product Support for a global leader in agricultural equipment. Shape aftersales performance to enhance customer satisfaction and dealer profitability.As a critical part of the organization, you will establish the national product support strategy and manage performance across service, parts, and warranty sectors. You will lead a distributed team of Product Support Managers, fostering accountability and enhancing operational practices across Canada.



Collaborate with engineering and service teams to implement progressive technologies and drive continuous improvement.Key Responsibilities:Develop and execute aftersales performance metricsCoach and support a dispersed team of ManagersAlign dealer operations with national objectivesMonitor and enhance customer feedback systemsOversee training programs for dealer technical skillsRequirements:10+ years in aftersales or related domainsExperience managing remote leadership teamsStrong skills in performance analytics and budgetingFamiliarity with dealer management systemsAbility to communicate in both English and FrenchLead the charge in enhancing aftersales efficiency and satisfaction across Canada in this influential role.#J-18808-Ljbffr

📌 Director, Aftersales Performance Leadership (Toronto)
🏢 Litherland
📍 Toronto