Join the BC Public Service as a Senior Customer Service Representative located in Smithers, BC. Lead a team while providing crucial services with empathy and a focus on inclusivity.

This full-time role prioritizes in-person and phone interactions, serving a diverse range of clients. You will supervise your team, ensuring high standards of service delivery in a busy environment. Key skills include conflict management and a robust customer service orientation.

Key Responsibilities: • Oversee team operations in customer service delivery • Provide services through various platforms including telephone • Cultivate an inclusive service atmosphere • Resolve conflicts and address customer concerns • Ensure equity and respect in all service interactions

Requirements: • Completion of Grade 12 or equivalent credentials • Proven experience in a supervisory capacity • Competency in MS Office applications • Excellent conflict resolution skills • Flexibility to travel for coverage when needed

Utilize your service skills to support the BC community in this rewarding role at Service BC. #J-18808-Ljbffr

📌 BC Public Service Senior Customer Service Role (Winnipeg)
🏢 British Columbia Public Service Careers
📍 Winnipeg