Join a pioneering global firm as a Customer Experience & Order Quality Coordinator. Focus on enhancing customer journeys and error prevention through operational excellence.
Our company has over 30 years in the promotional products industry and is known for quality and service. In this role, you will lead customer service and take ownership of order accuracy, striving to eliminate errors and support complex orders. Collaborate with teams across Sales, Production, and Leadership to ensure a seamless customer experience.
Key Responsibilities:
• Coach team on effective customer communication
• Resolve complex or sensitive order issues
• Enhance templates and workflows for consistency
• Monitor escalations and identify error patterns
• Conduct structured reviews to fix root causes
Requirements:
• College or university degree required
• Robust administrative experience in customer service
• Proven skills in process improvement
• Ability to train and develop team members
• Demonstrated performance tracking capabilities
Deliver exceptional service and support, ensuring every customer experiences a smooth journey.
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📌 Customer Experience Coordinator at Global Leader (Burlington)
🏢 Aztex Enterprises
📍 Burlington