Advance your career at Moneris as a Bilingual Customer Service Representative focused on technical support. Work from our Toronto or Sackville locations while serving customers in English, Cantonese, and Mandarin.
Become part of our dedicated technical Customer Experience (CEx) team, where you will deliver top-notch service to merchants and troubleshoot their POS issues. This role emphasizes professional growth, teamwork, and a commitment to customer satisfaction. You will enjoy comprehensive support from onboarding to skill development.
Key Responsibilities:
• Provide phone support for merchant technical questions
• Identify solutions to service requests at first contact
• Promote additional services through effective upselling




• Maintain accurate records of customer interactions
• Meet departmental performance standards consistently
Requirements:
• Minimum of 1 year customer service experience required
• Bilingual in English, Cantonese, and Mandarin
• Proficient in technical troubleshooting for devices
• Excellent detail orientation in high-paced settings
• Willingness to work flexible shifts including nights
Join Moneris to empower merchants and develop your expertise in customer service with a solid technical focus.
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📌 Bilingual Customer Experience Specialist (Toronto)
🏢 Moneris Solutions
📍 Toronto