Embrace a strategic leadership role as Director of National Product Support for a global leader in agricultural equipment. Shape aftersales performance to enhance customer satisfaction and dealer profitability.

As a critical part of the organization, you will establish the national product support strategy and manage performance across service, parts, and warranty sectors. You will lead a distributed team of Product Support Managers, fostering accountability and enhancing operational practices across Canada. Collaborate with engineering and service teams to implement progressive technologies and drive continuous improvement.

Key Responsibilities:



• Develop and execute aftersales performance metrics • Coach and support a dispersed team of Managers • Align dealer operations with national objectives • Monitor and enhance customer feedback systems • Oversee training programs for dealer technical skills

Requirements: • 10+ years in aftersales or related domains • Experience managing remote leadership teams • Solid skills in performance analytics and budgeting • Familiarity with dealer management systems • Ability to communicate in both English and French

Lead the charge in enhancing aftersales efficiency and satisfaction across Canada in this influential role. #J-18808-Ljbffr

📌 Director, Aftersales Performance Leadership (Toronto)
🏢 Litherland
📍 Toronto