Lead Customer Resiliency initiatives at Capital One Canada as a Senior Manager, specializing in strategy and analytics. Drive impactful decisions for Collections and Recoveries while promoting customer success and business health.In this role, you will spearhead strategy and analytics focused on Collections and Recoveries programs. Your primary mission will involve developing customer-centric strategies that align with Capital One's goals and improve customer financial health. Collaborating with diverse teams,



you will influence senior leaders through data-driven insights while fostering team growth and inclusivity.Key Responsibilities:Develop strategies for customer recovery and financial healthLead a high-performing analytics team with collaborationCommunicate insights that drive executive decisionsMonitor portfolio risk and adjust strategies accordinglyEngage with cross-functional teams to achieve business outcomesRequirements:7+ years in debt collection or credit risk5+ years of people leadership experienceStrong problem-solving and analytical skillsProven ability to influence through narrativeExperience adapting to changing risks and environmentsElevate your career by making strategic impacts in customer resilience and analytics at Capital One Canada.#J-18808-Ljbffr

📌 Customer Strategy Senior Manager At Capital One (Toronto)
🏢 Capital One
📍 Toronto