Parks Information Officers and Lead Information OfficerJob Information- Job Title: Parks Information Officers and Lead Information Officer- Job Requisition ID: 78405- Ministry: Forestry and Parks- Location: Slave Lake District, North Region: Marten River Campground, Lesser Slave Lake Provincial Park, Hilliard’s Bay Campground, Hilliard’s Bay Provincial Park- Full or Part-Time: Full-Time- Hours of Work: 40 hours per week- Permanent/Temporary: Temporary – Wage, Seasonal- Scope: Open Competition- Closing Date: Open Until Suitable Candidate Found- Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)- Salary:- Administrative Support 2 (AS2) 40 hrs/ week: $23.79 – $26.76 per hour- Administrative Support 3 (AS3) 40 hrs/ week: $23.28 – $29.46 per hour- Benefits:- 11.6% in lieu of benefits and vacation leave- 5.6% of regular wage earnings instead of paid holidays- 6% of regular wage earnings instead of annual vacation pay- Shift premium pay: $3.25 per hour for weekends/holidays; $2.75 per hour for eveningsInformation Officer (AS2) Responsibilities- Administrative Duties:- Record safety, accident, wildlife occurrences; maintain lost andfoundrecords.- Assist in distribution of information materials.- Maintain knowledge of recreational and tourist opportunities to respond to inquiries.- Business Operations:- Use AspiraOne to register campers, process changes, cancellations, check‑outs, payments.- Operate cash register, point‑of‑sale machine; ensure accurate cash balances.- Maintain building security, opening/closing procedures, facility cleanliness.- Conduct retail sales of concession items, firewood, rentals.- Manage inventory and restock merchandise.- Reconcile daily revenue and record in Excel.- Customer Service & Communication:- Greet and welcome visitors; provide accurate,concise information on park facilities, services, and regulations.- Handle customer complaints, emergencies,



and referrals appropriately.- Collaborate with park programs and other staff (Rangers, Conservation Officers, Maintenance).- Identify and report system or equipment issues.- Develop detailed knowledge of park areas and programs.Lead Information Officer (AS3) Responsibilities- Administrative & Supervisory Tasks:- Coordinate day‑to‑day tasks of IO team; ensure proceduresfollowed.- Support IOs via check‑ins, training, performance reviews.- Coordinate IO schedules.- Place inventory orders for booth and store.- Support distribution of information materials.- Manage revenue tracking, reconciliation, and reporting.- Leadership:- Communicate effectively with visitors and staff./- Provide front‑line customer service and leadership.- Assist in troubleshooting, cash handling, inventory control.Qualifications- Information Officer (AS2):- High school diploma.- One year of experience per year of education for equivalency.- English language proficiency.- Available for weekend and evening shifts during season.- Valid Alberta Class 5 driver’s licence.- Criminal Record Check.- Standard First Aid & CPR certification.- Strong computer skills (Microsoft Office).- Lead Information Officer (AS3):- High school diploma and one year retail, supervisory,



or leadership experience.- Equivalency as above.- English language proficiency.- Available for weekend and evening shifts occasionally.- Robust computer skills.- Standard First Aid & CPR Level C/AED Certificate.- Valid Alberta Class 5 licence and minimum 3‑year driver's abstract.- Criminal Record Check.- Experience with Shop.AlbertaParks.Ca, AspiraOne (asset).- Previous supervisory or leadership experience.Additional Competencies- Agility – adapt to changing priorities.- Drive for Results – champion innovation and high standards.- Develop Self and Others – continuous learning and shared environment.- Build Collaborative Environments – promote collaboration and open dialogue.- Systems Thinking – understand role within larger work environment.- Creative Problem Solving – assess options and apply communication skills.Terms of Employment- Seasonal contract May 2026 – September 2026.- 40‑hour work week; evening and weekend required with premium.- Reliable transportation required.- Work outside in various weather conditions.- Adherence to Alberta Parks Uniform Policy.- Support resources available via employee assistance programs.How to ApplyApplicants must apply online via https://www.Alberta.Ca/job-application-resources#before and provide transparent evidence of qualifications and competencies. Include dates on resume and indicate employment type.Useful Resources- Alberta Public Service: https://www.Alberta.Ca/advantages-working-for-alberta-public-service.Aspx- Benefits: https://www.Alberta.Ca/alberta-public-service-benefits- Career tools: https://researchapscareers.Alberta.Ca- Career development: https://www.Alberta.Ca/professional-development-support-directive- Apply: https://www.Alberta.Ca/apply-for-jobs-with-the-alberta-public-service.Aspx- Hiring process: https://www.Alberta.Ca/alberta-public-service-hiring-process.Aspx- Job portal: https://alis.Alberta.Ca/look-for-work/Closing StatementWe thank all applicants. Only candidates selected for interview will be contacted. For inquiries, contact Alba Ngjelo at [email protected].#J-18808-Ljbffr

📌 Parks Information Officers And Lead Information Officer - C$23.3 - C$29.5 An Hour (Red Deer)
🏢 Government of Alberta
📍 Red Deer