Join Felix Health as an IT Support Engineer to enhance your technical skills within the digital healthcare space. This position provides a blend of remote work and on-site support.
Focused in the Greater Toronto Area, your role involves day-to-day IT support, SaaS administration, and hardware troubleshooting. You’ll interact closely with IT leadership while being expected to manage helpdesk tickets independently. This hybrid role allows for flexibility with a few required on-site visits each month to ensure productive operations.
Key Responsibilities:
• Provide vital L1/L2 support across Mac and Windows systems
• Quickly resolve helpdesk tickets through Jira communication
• Oversee onboarding/offboarding and account management tasks




• Troubleshoot hardware during site visits as needed
• Maintain system health checks and enforce security standards
Requirements:
• 1-3 years of professional IT experience required
• Administrative experience with SaaS tools essential
• Strong troubleshooting skills are a must
• Knowledge of networking fundamentals necessary
• Capacity to lift 40 lbs and drive locally
Utilize your IT systems knowledge and problem-solving skills at Felix Health to drive technological advancements in patient care.
#J-18808-Ljbffr

📌 IT Support Engineer for Felix Health (Toronto)
🏢 Felix
📍 Toronto